The AI on Your Phone Keeps Getting Better - That's a Risk For Travel Companies


A person using ChatGPT app on their smartphone.

Skift Take

If the AI built directly into mobile phones allows users to book travel in the future, then will there be a need for third-party travel apps?

What happens when the AI on your phone is so good that you no longer need to go to other apps?

It could mean a fundamental change to the travel ecosystem the industry relies on today, according to Laurence Tosi, managing partner and founder of investment firm WestCap.

“My kids aren't going to go to a travel site and use that AI bot … above using an AI bot that's on their phone that goes to all travel sites,” he said in a recent interview with Skift.

Tosi was Airbnb’s CFO for nearly three years starting in 2015 and helped Brian Chesky secure billions of dollars in funding. Through WestCap, Tosi has invested in Hopper, Flyr, Blueground, StubHub, and multiple non-travel companies.